Our Policies

Returns

We do not want you to keep any product that you are not satisfied with. We will accept returns of most equipment within thirty days. Please call us, before returning any product. Insuring the item for its purchased value is your responsibility when returning the item to us.
 

Refunds

The purchase price of the item/items will be refunded upon return, however the shipping is not refundable.

Warranty

SwitchCrafters products are warranted against manufacture defects and are built according the NMRA standards. We want you to be satisfied with your purchase, so please call us if you are having any problems with your product.
 

Customer service

If you need help or advice please feel free to call us. (541) 990-4455

Changes

We reserve the right to change any of these policies at any time without notice.

Shipping Policies

SwitchCrafters offers shipping via UPS and USPS only at actual cost. There are no mark ups. USPS will be used for shipping outside of the Continental U.S..  For International shipments, if you are paying via credit card, your card will be charged for the merchandise and then charged for the shipping in two separate transactions.

SwitchCrafters will ship internationally, but the customer will be responsible for any additional shipping and customs charges.

Bulk rail requires a special shipping container that is ordered in the bulk rail section of the catalog. There are generally additional shipping charges for 74" long packages.

It is our duty to ship the cheapest, most reliable way. If you have any questions, please contact us at 541-990-4455.

Shipping Insurance

All packages are insured to their total value amount. Orders valued up to $100 will not be charged additional for shipping insurance. Orders valued over $100 will be charged the additional UPS rate of $.35 per $100 to the total value amount. If you have any questions, please contact us at 541-990-4455.

Privacy Notice:

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the SwitchCrafters website. On some pages, you can order products and make requests. The types of personal information collected at these pages are:
  • Name
  • Address
  • Phone number
  • Cell number
  • Email address
  • Credit card information
  • Etc?

The Way We Use Information:

We do not share information provided with outside parties except to the extent necessary to complete the order. Email addresses collected are for internal use and will not be sold or released to outside parties except for the use of shipping. We do not use or share the personal information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Credit card information is not retained.

How to Contact Us:

Should you have any other questions or concerns about these privacy policies, please call us at 541-990-4455 or email Bruce Milligan at:
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